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Personalized Healthcare on Vacation
This is the new era of medicine! It’s time for something like this in our day and age. Technology has been rapidly innovating – why hasn’t our healthcare structure? The Medical Concierge® is here to make you totally rethink “seeing the doctor”.
In a time where healthcare is evolving for the patients and caregivers comes a novel idea that appeals to both sides. Concierge medicine is the idea of bypassing the urgent care/doctors office/emergency room for simple nonlifethreatening medical needs. Maybe you think you have the flu, you have a wound or maybe you just want to get evaluated by a doctor to see if you really NEED the emergency room. Fear is the worst part of being sick and hearing a physician tell you, “It’s ok, it’s nothing serious, I’ll write you a script and you’ll be fine in a couple days.” is the biggest sigh of relief you can hear. But what if you didn’t need to travel to the doctors office? What if the doctor came to you? This is the incredible concept behind The Medical Concierge®.
The Medical Concierge is based out of Orlando and mainly serves the tourists that come to central Florida for theme parks and entertainment. The medical concierge doctors will come to your hotel, resort or vacation home to provide medical assistance 24 hours a day, 7 days a week! They also have a clinic/urgent care that you can visit 8am-8pm. It is located conveniently between Universal Studios and the Disney World area.
Humble Beginnings
I spoke with Susan Gentry, the CEO of this incredible company and was completely blown away by her story. Susan started this company when she was a young RN (nurse) and a single mother in the 1980s. She conquered every obstacle life could throw at her and has come out on top. She is quite the “superwoman” and it was an inspiration to meet her. She takes pride in the exclusivity of her business and how she “saves the travelers vacation and memories”.
Susan saw the need for a more private healthcare setting while she was working in the Emergency room and saw many tourists come in for simple needs (sun burns, dehydration, bug bites, sprains). These patients were mixed in with the strokes, heart attacks and traumas. The less critical patients were frustrated with wait times and the interruption of their vacation. She enlisted the help of 2 physician friends and she started a brand new company! They began doing house calls and as needs grew – so did the business.
Now 38 years later, Medical Concierge works with the hospitality businesses in Orlando to ensure that when the unexpected happens, the level of cordiality is maintained. If you are paying $400+ to stay in the best hotel possibly – and you become ill or have an accident – you might not have to leave all the luxury and step into an emergency room. Let a physician from Medical Concierge come to you. They will examine you, diagnose you, & bring you the medications you need. There are also many staffed interpreters for the international travelers as well.
There are a total of 12 physicians and they can help you with anything from a chipped tooth, to IV fluids, breathing treatments or wound care. While Medical Concierge works mostly in non-emergency situations, they can also help you plan your vacation ahead of time for someone who already has medical needs. For example if you need dialysis set up, or medical equipment when you are visiting the Orlando area. Literally anything you can think of, Medical Concierge has you covered.
Click HERE to read my nursing focused post on Concierge Nursing.
How does this work?
So let’s play the worst case scenario: You are on vacation and you or one of your loved ones falls ill. You don’t want to drive to the urgent care or emergency room so you decide to call The Medical Concierge. at 1(855)-932-5252.
After contacting the medical personnel, they evaluate your needs over the phone using your description of symptoms. Staff then coordinates which physician will come out to see you at your hotel, resort, or vacation home.
When the doctor arrives they will perform tests to diagnose and then treat you. They can even prescribe the appropriate scripts and deliver the medications straight to you! You don’t even need to leave your bed! If necessary, the doctor will also perform follow up visits to check up on you. This sounds like how healthcare SHOULD work! Right?
Now if you have something more serious or life threatening, The Medical Concierge will assist you to the nearest emergency room for evaluation.
What Services & Equipment do they provide?
The most common services provided by The Medical Concierge are breathing treatments, simple wound care, diabetic evaluation, Influenza screening, IV Therapy for dehydration, laboratory testing, Mobile X-Ray & Ultrasound, Prescription Services & delivery.
Physicians specialities that The Medical Concierge provides includes Family medicine, Dental services, Chiropractic, Dermatology, OB/GYN, Ophthalmology, Orthopedic, Psychiatry, Pediatrics.
Another neat accommodation The Medical Concierge provides is medical equipment. If you need medical equipment on your vacation, The Medical Concierge can schedule a rental in advance and delivery it to your hotel! (motorized scooters, oxygen tanks, wheelchairs, etc.)
I know what you’re thinking, concierge medicine is only for celebrities and must cost fortune! Nope! The Medical Concierge takes most insurances and if necessary will provide you with a medically coded receipt. There are also self-pay prices that are set with a traveler’s budget in mind. Travelers insurance is a big chunk of the billing in this company. It is always wise to purchase travelers insurance when traveling internationally. Medical Concierge can confirm this! You never know whats going to happen and you don’t want it to ruin your vacation.
A little infection, illness or injury can really put a stop to the fun on your holiday. Don’t let anything ruin the vacation you worked so hard to take! The Medical Concierge can get you taken care of and back to the festivities!
Call to schedule a Doctor House Call: 1(855)-932-5252
The Medical Concierge®
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xo
Medical insurance is so important when you travel – nothing can mess up your holiday like an accident or illness!
Don’t you know it girl! Do you have any stories personally or of clients that should have had travelers insurance?
That is so so convenient! I really like that this kind of a service is available. And personally, I haven’t even heard of it before. For us Europeans this is definitely useful when travelling outside Europe 🙂
That’s the biggest thing to me – the convenience! If I’m finally having my epic Disney vacation and the unexpected happens – the last thing I want to do is find a ride to the ER. Last. Thing. This is so perfect, and how wonderful to know that they have interpreters to help those who don’t know english well.
This is a phenomenal service! I can’t believe that there isn’t more of a demand for it in bigger cities. I am glad to hear about it in Orlando, I know they have to be lifesavers to the thousands of non-local tourists. Plus, it beats sitting in an office all day.
Yeah that’s an excellent point. Have you ever seen the show Hank Med? It’s a concierge doctor in the hamptons. I wonder how it would work in NYC, Chicago or Miami. It neat that it serves tourists. I wonder how many locals would take advantage of it in the suburbs or in a big city.
It sounds very convenient and personalized
YES! the personalized element was so surprising. They will go above and beyond to help you with the extras relating to your medical needs. For example, helping you get a hotel room if you need to extend your stay and assistance with the other members in your party. I hope I never get sick or need medical attention while I’m vacationing in Disney – but if I do I won’t call anyone else.
A big thing I think about when my kids get sick is when I take them to the doctors office or emergency room or urgent care…What OTHER germs are they going to be exposed to when I take them there for care. Am I right mommies?
This is amazing! I had no idea anything like this existed!
That’s the biggest surprise to me! I can’t believe more tourists aren’t aware of this option. Everyone planning a trip to Disney or the Orlando area should keep The Medical Concierge phone # handy. Just in case.
Seriously great post! I have loved learning more about these medical professionals and feel so comforted knowing this support is available
OMG this is a wonderful resource! As a nursing student AND Disney girl thru-and-thru I’m not sure what I am more excited about — medical support available when I visit the parks, or if I can work with this company in the future!! Thanks for this post Meg! – Z