In this generation of change comes brand new jobs and a new way of doing things. I recently learned about the concept of concierge medicine and it’s personalized take on healthcare. I met a nurse named who works for “The Medical Concierge®” a group of medical doctors and nurses who make house(hotel) calls for tourists in the Orlando Area. To read my full post on this company CLICK HERE.
I have been a Nurse for many years and always worked in the traditional healthcare setting. (12 hours shifts, working bedside in the hospital) So to hear about how another nurse spends her day in a completely different environment was fascinating to me!
I had the great honor to visit The Medical Concierge which is a healthcare provider that caters to the Orlando tourist in the most prestigious and exclusive ways! I was able to meet and interview Andrea Gentry. Andrea is an RN who has nearly 2 decades of Emergency Medicine experience under her belt. She has worked trauma and is a self proclaimed adrenaline junkie. So how does this BA nurse end up in a medical concierge nurse role and why did she stay?
A Day in the life of a Concierge Nurse
Andrea explained to me that most nurses will work in the “call center” intercepting triage calls from patients and creating a plan of care coordinated with the appropriate physician. Some nurses go out in the “field” with the physicians to assist the patients in the hotels and resorts. Some concierge nurses also work in the clinic setting where some follow ups and procedures are done. And you should see the “clinic” it looks like living room from Better Homes & Gardens.
The biggest difference for Andrea (working in the ER and working as a concierge nurse) is: The patients are happier. She smiled when she explained this. There is a level of trust that comes from being called into that setting. The atmosphere is more pleasant so the patient is more pleasant. While being a nurse can be physically exhausting in any job capacity, the emotional exhaustion was not as heavy as when she worked in other settings. Andrea explained she is so grateful for her time in the ER but is happy to be working in the family business. Her mother is the CEO and founder of this company.
Isn’t there something special about a family business? You can tell the employees are part of the family because there is a culture of care and investment in the product they are delivering. That is exactly what you find in Medical Concierge and their concierge nurses.
Andrea told me a fabulous story of a bride who called her at Medical Concierge the day before her big Disney wedding! The bride had been under a lot of stress and broke out in red hives all over. She could not get rid of them and called upon the dermatologist of Medical Concierge to help. They came directly to the hotel, the MD diagnosed her, gave her a shot of cortisone and prescribed steroids. This bride was able to walk the aisle in her strapless gown the next morning looking flawless!
I could have sat with the concierge nurses all day and heard beautiful stories of how their company saves family vacations. Of all the things that we plan when we visit Orlando, the services of Medical Concierge should be in your top 5! Amid your dinner reservations and fastpass selections, do not forget to plan for your healthcare needs while you travel.
Call to schedule a Doctor House Call: 1(855)-932-5252
The Medical Concierge®
Write this number down, program it in your phone, share it with your friends, and keep it handy for emergencies. You’ll be glad you did.
Isn’t it amazing that there are so many types of nursing out there?
Would you ever consider being a concierge nurse?